Impressions count and people talk. People want to talk about new exciting things and a huge part of getting people to talk about you is walking the walk.
If your website has not been overhauled since 2008, there is nothing to talk about. It is that simple. In order to generate buzz you need to create it. Hardly a day goes by that you do not head out your front door without thinking about the kind of impression you are going to make. This is exactly how you should be thinking about your business.
If you fail to define, refine and manage your brand, like it or not, the world will do it for you.
But don’t limit this way of thinking to just your website. This concept applies to all of your social channels and your brand’s public persona. This includes your logo, your collateral, your social media and your branding. You need to be regularly evaluating your customers’ expectations and their experiences associated with your company. Are they finding the value and the meaning behind your products or services that you intend for them to see? Or are they seeing something else? Are they seeing something good or something bad? Helpful or neutral? And how can you get them back on track if they have mistranslated your brand?
Once you identify areas where your brand has gotten off track, you can take steps to shift all channels into alignment. You can strengthen your brand message and educate your customers about the value you have to offer. After all, this isn’t 2008 anymore and at some point, every cobbler needs a new pair of shoes. How do yours look? Do you need a polish or a new pair?